So I am starting another series.  Yes, I will have this one with another one on coaching and oh yeah I have another management idea I had this morning at 5:00 a.m.  Yikes.  For this one, I am partnering with a great group of people.  There is an AT&T dealership I have been pretty blessed […]

Today is a smile day.  A coaching day you like.  Everyone is doing OK.  You have, well, no issues.  Life is good and so is your team. As a manager and leader, I have been blessed with good.  I mean good, no really, great people as part of my team.  I really have and I […]

Has it ever taken you a little time to get used to things?  When I started to run in track during grade school, I had to embrace miles of running.  I really didn’t like the practice part.  Too many miles.  I loved running sprints.  That’s what I did well.  In practice, I had to run […]

Can your coaching save, or perhaps more appropriately, fix people?  It depends.  I believe all managers (well, maybe not all) want to ensure their people are successful.  They try, no matter how well they can actually do it, to help their team.  Right or wrong, the intention is there.  But what about the receiver of […]

Think of time when you just didn’t agree or maybe you didn’t understand.  How did you react?  What did your body language register?  What did you say? We have all been there.  A manager or supervisor shares a new thing…a new nugget of awesomeness.  And you react.  Negatively.  Insofar as you understand or comprehend how […]

First off, do not make this a boy-girl thing.  If you know me, that is definitely not my style…at all.  I just chose names.  Second this may still cause some “ruffling”.  People may get mildly wigged out because this is about different ages in the work place. You know, generations.  And we all love to […]

I would like to explore coaching from a specific perspective.  Does personality play a part in coaching?  It does in selling.  That’s for sure.  It plays a part in managing and leading.  Yep.  So does it matter when we coach our team?  You know, their personality.  Yeah, kinda.  I mean it does matter, just maybe […]

We all have been there and heard that story…you know, the friend or family member who shares every excruciating detail about their root canal.  Yeah, OK, thank you…no.  There is always, always a threshold to way too much information.  We could also say we receive too little information or just not enough to help us […]

If you have a great customer experience, are you willing to tell someone else?  I would think, yes.  I got what I wanted with no issue and the sales rep did a good job.  Yeah, if everything went well, I would be very willing to recommend this store (and even the sales rep) to someone […]

Wouldn’t you agree getting a little pat on the back can have an impact?  Despite size or expectation, one little positive gesture can stimulate a day.  Recently, I received a message.  It came as a Facebook post and I must say, it had a very, very nice impact.  It was from a fraternity brother.  A […]