Coaching Steps; a 5-Part chat from 2012

Coaching can be defined in so many different ways.  Is it a sit down or on the fly?  Is it challenging, enabling, encouraging, sharing or modeling?  Is it training? This is a five part series tales a simple look to see at the what, why, how and to what extent.

Intro to Communication in Retail

This podcast introduces the upcoming blog series on communication in retail.  It will look first at what precedes communication.  The subsequent postings will cover aspects and tactics within the act of communication, especially with your team and the customer.