Perspective Three: The Outcome So what happened? Coaching has an outcome. This aftermath allows for a range of action. Not only does what happens after the coaching and feedback matter, it is what happens as a result of that assessment that is at the heart of the entire coaching cycle. To create a context for […]
Coaching & Feedback: Management Perspectives // Part Two
Perspective Two: The Message Why am I listening to you? What’s the point? How will I do this? When do I know I am doing it right? If the definition of coaching is giving instruction (very simple definition, by the way), then an inference may be made that the instruction is ideally both trusted and […]
The Art of Selling // Part Ten
Have you ever been given a skill or tip or a certain something designed to make your job easier, faster or more productive and efficient? We all have gone to some kind of workshop to enhance a skill set. Maybe it was a speech, class or training session. We were given some ‘magical nugget’ of […]
The Art of Selling // Part Nine
Next journey stop. If it is important to consider what we see or how we see others and ourselves within the sales interaction, it is equally important to consider what we do. Part 8 dealt with perception and Part 9 will explore action. Now let’s be real. Your action is easy. Sell stuff. Sell a […]
feeding your Management Skillset
Sometimes we need fuel. Not gas for the car, but rather gas for ourselves. And not necessarily food for our bodies, although that is important. I am speaking about our skillset as manager and leader. We need to feed our abilities to manage, lead, coach, share, inspire, influence, grow and develop others. What is on […]
Coaching & Feedback: 3 Management Perspectives // Part One
Perspective One: Reception If I have something to offer you, coaching or feedback, how do you respond? Let’s be real, we do care how people see us and how they view our worth in whatever relative context we may find ourselves. We are sensitive about how we are perceived. In the workplace, our abilities, behaviors, […]
Willingness; a management word
I consider myself to be a willing person. Let that linger. When we are manager or leader or father/mother or loved one or friend, we have to be willing. Willing to embrace change and uncertainty and joy and happiness and failure. I understand the word. I opened one book to one page and found will, […]
Catalyst for Change
I believe that no one will change until they really want to. Now, that being said many things can cause a need for change. Maybe a loved one’s advice, medical opinion, research or even on a whim. Regardless of stimulus, we have the choice to change or not. So to put into perspective, this may […]
Coaching Habits
I go to the same coffee place to write and edit and blog and read. I like to sit in that one spot. A padded bench seat facing the front door. I order my Frappuccino, lay out my stuff and start at it. And all the while I notice certain people… the regulars. Bearded guy […]
The Art of Selling // Part Eight
These last three parts take a look inward. It is like the intention part. The difference is that intention is a starting point…a place where you embrace sales. These last three are journey realizations. They are intended to have you think about what you do with all the information you have been given in the […]
Management & Leadership Series: Reflection
52-week series focusing on the character traits that amplify and enhance management and leadership skills. The last installment, Part 52: Reflection (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Joy
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 51: Joy (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Service
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 50: Service (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Grace & Truth
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 49: Grace & Truth (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Awareness
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 48: Awareness (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Respect
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 47: Respect (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Gratitude
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 46: Gratitude (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Honesty
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 45: Honesty (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Courage
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 44: Courage (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Empowerment
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 43: Empowerment (Go to the Resources tab and click Download for the the PDF supporting the video)
Coaching Awareness; a 4-Part chat from 2012
This series proceeds the Coaching Steps podcast. Consider this a moment or two to contemplate coaching and what is behind it.
Coaching Steps; a 5-Part chat from 2012
Coaching can be defined in so many different ways. Is it a sit down or on the fly? Is it challenging, enabling, encouraging, sharing or modeling? Is it training? This is a five part series tales a simple look to see at the what, why, how and to what extent.
Sales & Service; a 4-Part Chat from 2012
Don’t over-complicate the sales and service reality in the retail environment. Keep it simple.
Prioritization
This podcast explores how an idea moves from realization to doing-ness. This is a first of a series of ad lib discussions.
Non-Compliance Podcast
This podcast is meant to add consideration to the blog posts. It highlights two specific ways to look at non-compliance.
Intro to Communication in Retail
This podcast introduces the upcoming blog series on communication in retail. It will look first at what precedes communication. The subsequent postings will cover aspects and tactics within the act of communication, especially with your team and the customer.
Managing Retail during the Holidays; Part Two
This represents our second glance into managing, leading and executing in the retail environment during a very busy time of year. This part looks at how you work with you team.
Managing Retail during the Holidays; Part One
Are you a new retail manager? Do you know what you do not know? The goal of this podcast series is to look at three aspects of managing retail during the crazy time of year. Each part will share insight from a different lens.
Motivation & Generations; Part Two
This moves from the generational environment to the individual choice machine. You decide your own motivation and as manager the best you can do is influence another motivation.
Motivation & Generations; Part One
This podcast is part one of a series meant to look at motivation. Generations matter in the workplace and this is the starting point to better manage how people make decisions.