This series proceeds the Coaching Steps podcast. Consider this a moment or two to contemplate coaching and what is behind it.
Coaching Steps; a 5-Part chat from 2012
Coaching can be defined in so many different ways. Is it a sit down or on the fly? Is it challenging, enabling, encouraging, sharing or modeling? Is it training? This is a five part series tales a simple look to see at the what, why, how and to what extent.
Sales & Service; a 4-Part Chat from 2012
Don’t over-complicate the sales and service reality in the retail environment. Keep it simple.
iQmetrix Summit 2013; Culture Chat
A moment with Chris Both about Culture at iQmetrix Summit in Scottsdale, AZ .
iQmetrix Summit 2013 Speech; When Process Meets People
Kurt Reinhart and iQmetrix’s own Stacy Hamer will break down common employee actions and mindsets and combine them with RQ. This session will combine Kurt’s retail industry best practices and Stacy’s RQ expertise to give you meaningful action items for you to take back to your staff. This is an opportunity to truly connect desired […]
iQmetrix Summit, 2012 Speech; Value vs. Price
We sell stuff. We sell widgets. We sell whatever; that is the irrelevant part. Ultimately we sell what someone derives from the widget. I believe this is lost on salespeople I have recently encountered. Some (again some) say “Hi” and then go into the flow of “Why are you here today?” First things first, I […]
Servant Leadership
I recently shared thoughts regarding followership. A reality in following anyone is the leader’s ability to be compelling ‘enough’ to follow. I believe one of the ‘enoughs’ is something called Servant Leadership. Rather than pontificate about this topic, I will share three sources. You make the connection. “The greatest leader forgets himself and attends to the […]
Managerial Decision Making: Motivation
In our shared journey into decision making, we have considered being in the middle of a decision and how memory plays an intrinsic part in our choices. The first gave us context. The second gave us a source. Now we look at a different perspective and in doing so ask a complex question…what influences decision […]
Managerial Decision Making: Memory
I have always shared when I became a manager, I did not know what I did not know. I was given the opportunity to manage and lead a very capable group of people. I knew the job. I then needed to know how to get the job done through others. Fast forward to the present. […]
Management This or That
I recently facilitated a manager leadership workshop in Toronto. I love this environment. I also love to provoke learning. I have a trademark or two in sessions. One is to pose “what if” questions. An example would be “What if you have a sales rep who is late twice in two weeks without an excuse. […]
Management & Leadership Series: Reflection
52-week series focusing on the character traits that amplify and enhance management and leadership skills. The last installment, Part 52: Reflection (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Joy
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 51: Joy (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Service
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 50: Service (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Grace & Truth
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 49: Grace & Truth (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Awareness
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 48: Awareness (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Respect
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 47: Respect (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Gratitude
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 46: Gratitude (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Honesty
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 45: Honesty (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Courage
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 44: Courage (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Empowerment
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 43: Empowerment (Go to the Resources tab and click Download for the the PDF supporting the video)
Coaching Awareness; a 4-Part chat from 2012
This series proceeds the Coaching Steps podcast. Consider this a moment or two to contemplate coaching and what is behind it.
Coaching Steps; a 5-Part chat from 2012
Coaching can be defined in so many different ways. Is it a sit down or on the fly? Is it challenging, enabling, encouraging, sharing or modeling? Is it training? This is a five part series tales a simple look to see at the what, why, how and to what extent.
Sales & Service; a 4-Part Chat from 2012
Don’t over-complicate the sales and service reality in the retail environment. Keep it simple.
Prioritization
This podcast explores how an idea moves from realization to doing-ness. This is a first of a series of ad lib discussions.
Non-Compliance Podcast
This podcast is meant to add consideration to the blog posts. It highlights two specific ways to look at non-compliance.
Intro to Communication in Retail
This podcast introduces the upcoming blog series on communication in retail. It will look first at what precedes communication. The subsequent postings will cover aspects and tactics within the act of communication, especially with your team and the customer.
Managing Retail during the Holidays; Part Two
This represents our second glance into managing, leading and executing in the retail environment during a very busy time of year. This part looks at how you work with you team.
Managing Retail during the Holidays; Part One
Are you a new retail manager? Do you know what you do not know? The goal of this podcast series is to look at three aspects of managing retail during the crazy time of year. Each part will share insight from a different lens.
Motivation & Generations; Part Two
This moves from the generational environment to the individual choice machine. You decide your own motivation and as manager the best you can do is influence another motivation.
Motivation & Generations; Part One
This podcast is part one of a series meant to look at motivation. Generations matter in the workplace and this is the starting point to better manage how people make decisions.