OK, so I am in the learning and development business. When I hear a good story, I just have to share it. My brother in law has his own business. Let’s just say it is in finance. Sometimes it sounds like it is over my head (it usually is). I must stress my brother in […]
Managing Retail during the Holidays; Part Three
The last two parts looked at the business and the team; now it is squarely about you. This week looks at how you factor. This week explores your busy mindset.
Coffee Talk with a Barista – Part Four
This week’s indulgence in coffee talk with a barista is about preparation. Or maybe it is about having a mindset to give customer service in any given day. This week we hear from Katie. She has been a barista at Moxie for about 4 years. She shares her thoughts and ideas as I throw questions […]
Coffee Talk with a Barista – Part Three
So it is another time in the trenches with another barista. We started this about a month back to share what a barista says about some questions about customer service. It has been a bit of eye-opener to get the feedback from someone behind the counter. This week, it is Chelsea. She is three months […]
Managing Retail during the Holidays; Part Two
This represents our second glance into managing, leading and executing in the retail environment during a very busy time of year. This part looks at how you work with you team.
Coffee Talk with a Barista – Part Two
So imagine this – I am at an airport again. Crazy, eh? Here we go, you can carry on two bags. However, due to zone boarding, you may not get your approved second bag on. Zone 5 is a tough zone. I was asking the gate agent about my bag and got the proverbial “yeah, […]
The New Book is Available
OK, so it is finally here. My new book “So You’re the Manager, Now What?” is available through Amazon. I am excited about seeing it ready. Please go Amazon should you wish to get a copy. Thank you for your insight, feedback and interest. Cheers, Kurt
Managing Retail during the Holidays; Part One
Are you a new retail manager? Do you know what you do not know? The goal of this podcast series is to look at three aspects of managing retail during the crazy time of year. Each part will share insight from a different lens.
Coffee Talk with a Barista – Part One
When I contemplated this series, I had no preconceived notions. I did not expect a moment of managerial clarity or some magical phrase which would change the philosophy of how managers manage. I just wanted to ask some questions to some people I see everyday at the coffee shop. They are all employees. They are […]
Coffee Talk with a Barista
Coming soon will be a series of conversations with a group of baristas. Like most consultants, we spend an infinite amount of time at a coffee shop. I do not know where you sip. Maybe it is a major chain. There is one which comes to mind, If you know me, I have a very […]
Management & Leadership Series: Reflection
52-week series focusing on the character traits that amplify and enhance management and leadership skills. The last installment, Part 52: Reflection (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Joy
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 51: Joy (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Service
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 50: Service (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Grace & Truth
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 49: Grace & Truth (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Awareness
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 48: Awareness (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Respect
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 47: Respect (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Gratitude
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 46: Gratitude (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Honesty
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 45: Honesty (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Courage
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 44: Courage (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Empowerment
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 43: Empowerment (Go to the Resources tab and click Download for the the PDF supporting the video)
Coaching Awareness; a 4-Part chat from 2012
This series proceeds the Coaching Steps podcast. Consider this a moment or two to contemplate coaching and what is behind it.
Coaching Steps; a 5-Part chat from 2012
Coaching can be defined in so many different ways. Is it a sit down or on the fly? Is it challenging, enabling, encouraging, sharing or modeling? Is it training? This is a five part series tales a simple look to see at the what, why, how and to what extent.
Sales & Service; a 4-Part Chat from 2012
Don’t over-complicate the sales and service reality in the retail environment. Keep it simple.
Prioritization
This podcast explores how an idea moves from realization to doing-ness. This is a first of a series of ad lib discussions.
Non-Compliance Podcast
This podcast is meant to add consideration to the blog posts. It highlights two specific ways to look at non-compliance.
Intro to Communication in Retail
This podcast introduces the upcoming blog series on communication in retail. It will look first at what precedes communication. The subsequent postings will cover aspects and tactics within the act of communication, especially with your team and the customer.
Managing Retail during the Holidays; Part Two
This represents our second glance into managing, leading and executing in the retail environment during a very busy time of year. This part looks at how you work with you team.
Managing Retail during the Holidays; Part One
Are you a new retail manager? Do you know what you do not know? The goal of this podcast series is to look at three aspects of managing retail during the crazy time of year. Each part will share insight from a different lens.
Motivation & Generations; Part Two
This moves from the generational environment to the individual choice machine. You decide your own motivation and as manager the best you can do is influence another motivation.
Motivation & Generations; Part One
This podcast is part one of a series meant to look at motivation. Generations matter in the workplace and this is the starting point to better manage how people make decisions.