Hello again. What do I sound like right now? This may be a trick question. Am I happy? I want to rant just a little bit before we get started. Studies, and by studies this means research and books I have been recently reading from Malcolm Gladwell, the Heath Brothers and all types of articles […]
A Heart to Share
How goes it today? I have to interrupt my blog series for just a moment. I am responding to someone who visited my website with a comment. I feel compelled. It connected with me this morning as my children began to stir. It was a response to my introductory podcast for my new blog series. […]
Communication in Retail – Part One
Welcome to first blog post for the series Communication in Retail. At the end of last year, I mentioned I would be starting a new series. The introduction to this series was in fact a podcast. Now we officially start. Let me share a hypothetical conversation with my wife. She says “You’re writing a blog […]
Intro to Communication in Retail
This podcast introduces the upcoming blog series on communication in retail. It will look first at what precedes communication. The subsequent postings will cover aspects and tactics within the act of communication, especially with your team and the customer.
Friendly versus Efficient – Part Two
OK, so I woke up thinking, “No that wasn’t quite accurate.” While I still contend the bigger you get the less friendly matters due to the speed of business. Where I think I missed the mark was what if you are not a huge chain. And I also missed the opportunity to celebrate when both […]
Friendly versus Efficient
This struck me as a topic a couple of weeks ago. I thought, “This should be an interesting challenge for me.” It was planted as a seed when I began writing the Coffee Talk with a Barista series. I have always compared the Moxie Girls to every other coffee place and pretty much most retail […]
Coffee Talk with a Barista – Finale
So this is the real finale. If you have been following Coffee Talk with a Barista, you may have noticed I ‘kinda’ finished the series in Part Five. My hope was to have a chat with the owner. Jen is the owner. She has owned Moxie Java for 9 years. She has an interesting start. […]
There are only a couple of days left…
What do the holidays mean to you? It is December 21st and only a couple of days remain until Christmas day. This time of year means so much and so differently to everyone. It is not just the fact it is the holidays, it is this exact time of year. It is December and no […]
Coffee Talk with a Barista – Part Five
Part Five. Technically this represents the last in this series. I hope to have a final chat with the owner. We will see. This part is thanks to Emily, three years or so as a barista at Moxie Java. She is a local from here in Fort Collins. When we first sat down, I had […]
What is the value?
My wife and I recently paid a sum of money to have our daughter Sarah go to a kinda pre-school thing. It was just for three days and I did wonder about the price. Regardless, we both saw her off yesterday on her very first day of organized school (mostly playtime, crafts and videos of […]
Management & Leadership Series: Reflection
52-week series focusing on the character traits that amplify and enhance management and leadership skills. The last installment, Part 52: Reflection (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Joy
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 51: Joy (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Service
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 50: Service (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Grace & Truth
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 49: Grace & Truth (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Awareness
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 48: Awareness (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Respect
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 47: Respect (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Gratitude
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 46: Gratitude (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Honesty
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 45: Honesty (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Courage
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 44: Courage (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Empowerment
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 43: Empowerment (Go to the Resources tab and click Download for the the PDF supporting the video)
Coaching Awareness; a 4-Part chat from 2012
This series proceeds the Coaching Steps podcast. Consider this a moment or two to contemplate coaching and what is behind it.
Coaching Steps; a 5-Part chat from 2012
Coaching can be defined in so many different ways. Is it a sit down or on the fly? Is it challenging, enabling, encouraging, sharing or modeling? Is it training? This is a five part series tales a simple look to see at the what, why, how and to what extent.
Sales & Service; a 4-Part Chat from 2012
Don’t over-complicate the sales and service reality in the retail environment. Keep it simple.
Prioritization
This podcast explores how an idea moves from realization to doing-ness. This is a first of a series of ad lib discussions.
Non-Compliance Podcast
This podcast is meant to add consideration to the blog posts. It highlights two specific ways to look at non-compliance.
Intro to Communication in Retail
This podcast introduces the upcoming blog series on communication in retail. It will look first at what precedes communication. The subsequent postings will cover aspects and tactics within the act of communication, especially with your team and the customer.
Managing Retail during the Holidays; Part Two
This represents our second glance into managing, leading and executing in the retail environment during a very busy time of year. This part looks at how you work with you team.
Managing Retail during the Holidays; Part One
Are you a new retail manager? Do you know what you do not know? The goal of this podcast series is to look at three aspects of managing retail during the crazy time of year. Each part will share insight from a different lens.
Motivation & Generations; Part Two
This moves from the generational environment to the individual choice machine. You decide your own motivation and as manager the best you can do is influence another motivation.
Motivation & Generations; Part One
This podcast is part one of a series meant to look at motivation. Generations matter in the workplace and this is the starting point to better manage how people make decisions.