Retail is retail. It exists when you are there or not. And when you are there, what makes it a better day? Is it a big sale? Is it that everyone actually showed up today? Is it that a customer did not come in and yell at you? Is it that it did not snow […]
As a learner, what do you expect?
What was it you expected? I think about the Coffee Talk with Baristas series. I have received some great comments and feedback about this blog series. I enjoyed reading that some folks liked the ideas shared. And my favorite question has always been ”why”; especially as it pertains to my business and general interest into […]
What If and Other Stuff Managers Try to Figure Out
Here is the concept, life is unscripted, you have a job to do and what if this happens? Have you ever tried to speak to something or been involved in something and realized “yeah, this is not me and I am not being true to who I am?” This has been the last blog series […]
A Learner’s Reality
If you show up at a workshop, training session, whatever, who is accountable for the learning? Is it the facilitator or the learner? I was walking my dog this morning thinking about this. Sophie is a Shih Tzu. My wife called me several years back when I was in Toronto and joyfully expressed we had […]
Remembering Whatever
I have been challenging myself today about many things. Business cards, blogs, keeping track of my outstanding client calls, white boarding a couple of ideas, enjoying a run this afternoon and wearing my college fraternity shirt from 1984. I have a lot to remember. Oh, yeah there is also stuff at home, my dad’s birthday, […]
OK, we are done…
OK, so we are done with this. I was having coffee with my baristas and felt, “I’m bored”. And if I’m bored, so are you. I had this whole series left to chat about, like the act of communication, the listener, interaction and what happens after the communication. Then I thought, OK, it is not […]
Communication in Retail – Part Five
Welcome to part five. The first thing I must say is, just how many of these are we having? Communication is so vast, if we were in part fifty three, we would still be only scratching the surface. So I will tag there will be no more than ten. There are other topics needing a […]
Communication in Retail – Part Four
“It is your attitude.” “Huh, this is my happy face.” Our last post looked at the visual aspect of communication and how problematic body language can be. I am keeping the challenge going with this post. Attitude versus behavior. “You have a bad attitude.” Ever heard that one before? When I started this series. I […]
Commmunication in Retail – Part Three
Can you see what you are getting yourself into? Or is it seeing is believing? Or what about I see what you are saying? Remember the studies I mentioned in the last post, many sources have said that the visual part of communication makes up the majority of any conversation. In other words, what you […]
What’s Next?
I am often challenged by my clients and especially to a “next” step. They are engaged in the thought of “to what extent do I take the next step?” Fair enough. This quick blog is regarding the perspective into learning and development. Recently I have been embracing the provision of a resource of learning to […]
Management & Leadership Series: Reflection
52-week series focusing on the character traits that amplify and enhance management and leadership skills. The last installment, Part 52: Reflection (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Joy
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 51: Joy (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Service
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 50: Service (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Grace & Truth
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 49: Grace & Truth (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Awareness
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 48: Awareness (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Respect
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 47: Respect (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Gratitude
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 46: Gratitude (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Honesty
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 45: Honesty (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Courage
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 44: Courage (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Empowerment
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 43: Empowerment (Go to the Resources tab and click Download for the the PDF supporting the video)
Coaching Awareness; a 4-Part chat from 2012
This series proceeds the Coaching Steps podcast. Consider this a moment or two to contemplate coaching and what is behind it.
Coaching Steps; a 5-Part chat from 2012
Coaching can be defined in so many different ways. Is it a sit down or on the fly? Is it challenging, enabling, encouraging, sharing or modeling? Is it training? This is a five part series tales a simple look to see at the what, why, how and to what extent.
Sales & Service; a 4-Part Chat from 2012
Don’t over-complicate the sales and service reality in the retail environment. Keep it simple.
Prioritization
This podcast explores how an idea moves from realization to doing-ness. This is a first of a series of ad lib discussions.
Non-Compliance Podcast
This podcast is meant to add consideration to the blog posts. It highlights two specific ways to look at non-compliance.
Intro to Communication in Retail
This podcast introduces the upcoming blog series on communication in retail. It will look first at what precedes communication. The subsequent postings will cover aspects and tactics within the act of communication, especially with your team and the customer.
Managing Retail during the Holidays; Part Two
This represents our second glance into managing, leading and executing in the retail environment during a very busy time of year. This part looks at how you work with you team.
Managing Retail during the Holidays; Part One
Are you a new retail manager? Do you know what you do not know? The goal of this podcast series is to look at three aspects of managing retail during the crazy time of year. Each part will share insight from a different lens.
Motivation & Generations; Part Two
This moves from the generational environment to the individual choice machine. You decide your own motivation and as manager the best you can do is influence another motivation.
Motivation & Generations; Part One
This podcast is part one of a series meant to look at motivation. Generations matter in the workplace and this is the starting point to better manage how people make decisions.