When I share time with managers, no matter where I am, the conversation always gravitates either directly or indirectly to motivation. The constant challenge is “how do I motivate my team or team member?” First things first, what is motivation? Let’s put it into a context. On example may be Skippy is asked to do […]
#Management Ponderings / a.m. / Audience
My reason for being, or raison d’etre is moot without an audience. And my audience is typically a group of managers. There may be a couple of others who may manage the managers or the organization, but by and large it is the quintessential retail store manager. Perhaps the best way to describe them is […]
#Management ponderings / Intro
I have been traveling again. A lot as a matter of fact. My client has had me engaging managers across Canada. It has been amazing to share strategy, ideas and best practices. We have had six sessions with six to go. Therefore I will be posting for the remaining six sessions. I have chosen this […]
I Have a Goal
OK, so I want to lose some weight. I am 5 foot 11 inches and weigh about 190. So I am not looking to lose a ton; maybe ten pounds. My wife says I am not that bad. Not that bad. So I have a goal. As a store manager, you have goals. However the […]
Unconscious Learning
OK, so the majority of what I teach, what I share as a trainer and consultant is about tactics. I speak to store managers about what they need to do deliberately…what they do consciously to exact a specific return or response. I teach coaching and communication. I teach how to create a learning experience when […]
mean what you say and say what you mean
I have always been, shall we say, non-political, non-religious and non-confrontational in my posts so as to not offend. I have been tagged a few times in my career for just the opposite. They are in my mind at this present time. However, today is different and there still is a non-secular, managerial lesson to […]
#Gen Y: behavior trumps attitude
This will probably be my last post on Gen Y. Not because I do not like the topic. It is just that I would like to work on another managerial “thingy”. Perhaps in some ways I have saved the biggest or most engaging for last. I cannot count the number of times I have heard […]
#Gen Y: Technology
So I was reading a very good book today. It was written by John Evans and published in 1807. I am happy to say it is one of my favorite books (and maybe even treasured due to its age). It shows a certain character of the times. Consider this guy wrote it in 1807. It […]
#Gen Y: empowerment, well kinda
This morning, I had my usual quiet time. I do a devotional thing and during my journaling, I began considering the message of giving back and then my calling. And then I started thinking about Snowboarding. You see I have been snowboarding for almost twenty years. I consider myself to be pretty good (good to […]
#Gen Y: I found another reason for you to fire me
I recently found myself at…Starbucks. Oh great, there is someone in Calgary who is erupting in “what did he just say?? My brother-in-law is also more than likely saying “What??” I was buying drinks for Grace and Sarah. For those not keeping track, they are 6 and 3 respectively. I ordered a vanilla steamer and […]
Management & Leadership Series: Reflection
52-week series focusing on the character traits that amplify and enhance management and leadership skills. The last installment, Part 52: Reflection (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Joy
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 51: Joy (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Service
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 50: Service (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Grace & Truth
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 49: Grace & Truth (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Awareness
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 48: Awareness (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Respect
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 47: Respect (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Gratitude
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 46: Gratitude (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Honesty
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 45: Honesty (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Courage
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 44: Courage (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Empowerment
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 43: Empowerment (Go to the Resources tab and click Download for the the PDF supporting the video)
Coaching Awareness; a 4-Part chat from 2012
This series proceeds the Coaching Steps podcast. Consider this a moment or two to contemplate coaching and what is behind it.
Coaching Steps; a 5-Part chat from 2012
Coaching can be defined in so many different ways. Is it a sit down or on the fly? Is it challenging, enabling, encouraging, sharing or modeling? Is it training? This is a five part series tales a simple look to see at the what, why, how and to what extent.
Sales & Service; a 4-Part Chat from 2012
Don’t over-complicate the sales and service reality in the retail environment. Keep it simple.
Prioritization
This podcast explores how an idea moves from realization to doing-ness. This is a first of a series of ad lib discussions.
Non-Compliance Podcast
This podcast is meant to add consideration to the blog posts. It highlights two specific ways to look at non-compliance.
Intro to Communication in Retail
This podcast introduces the upcoming blog series on communication in retail. It will look first at what precedes communication. The subsequent postings will cover aspects and tactics within the act of communication, especially with your team and the customer.
Managing Retail during the Holidays; Part Two
This represents our second glance into managing, leading and executing in the retail environment during a very busy time of year. This part looks at how you work with you team.
Managing Retail during the Holidays; Part One
Are you a new retail manager? Do you know what you do not know? The goal of this podcast series is to look at three aspects of managing retail during the crazy time of year. Each part will share insight from a different lens.
Motivation & Generations; Part Two
This moves from the generational environment to the individual choice machine. You decide your own motivation and as manager the best you can do is influence another motivation.
Motivation & Generations; Part One
This podcast is part one of a series meant to look at motivation. Generations matter in the workplace and this is the starting point to better manage how people make decisions.