So Windows 8 launched recently, and with my Samsung laptop doing a bit of “hiccupping” (I am sure there is a better technical term for this), I decided to check it out. I went to Best Buy. It is close to the office. No intention of buying unless otherwise engaged. I would actually buy…I would. […]
Managerial Exceptional-ism
So here is another thought on the same line as my last post. What if you are a manager and YOU are just merely good at what you do, not elite? What a slap in the face, right? I am positive you look in the mirror and see more than just good. Sorry, I have […]
Exceptional Realizations or Realized Exceptionalism
Great title, eh? A little context. I was speaking with my brother-in-law yesterday (he has been mentioned in my posts on many occasions). I had asked him about Jack, his son, my nephew. The discussion centered on soccer or rather how he was doing at soccer. Jack likes soccer. My brother said, “He is not […]
A management training discussion
I had a discussion recently. We all have them. I love ‘em. They inform. They stimulate. They provoke thought. We discuss the weather, politics and sports. We chat about our issues, our kids and our pastimes. We speak with our peers about our jobs. I had one of those. I love what I do and […]
managerial mendacity
The customer is always right…right? No. That is not true. It is a lie. Here is where we get to go. This fabled statement is not an entire truth since a customer could absolutely be lying about something to get something else in return. Maybe something at no cost. So are they right? NO. Stanley […]
Managerial “-isms”
When you become manager, you are typically given a lot of information. From learning what the process is for staffing or scheduling to what is being measured and tracked to how to deal with customer relations. There is a lot to know…and do. Having worked with management, with managers and with curriculum development for a […]
Joy: a management imperative
Retail is retail. It exists when you are there or not. And when you are there, what makes it a better day? Is it a big sale? Is it that everyone actually showed up today? Is it that a customer did not come in and yell at you? Is it that it is not the […]
Score, part three
OK, part one dealt with the awareness of the score in retail. This led us to the next part sharing some of the most common scores in retail. This one deals with the question I posed and what to do with the score. Perhaps the most important element of our three parts is that the […]
Score, part two
An old saying in retail is…you must sell what you have (a.k.a. sell what you have today). While that is true, there is a little more than that to consider. Retail is defined by its performance in sales. It measures this performance in many different ways. These ways are made up of numbers. And the […]
Score, part one
When I grew up in Illinois, I played in little league…for a lot of years. And I excelled in baseball during that time. I got to be pretty good and played every position. Pitching was nerve-racking (all I had was a fastball). Outfield was great, third base was my favorite and catching made me realize […]
Management & Leadership Series: Reflection
52-week series focusing on the character traits that amplify and enhance management and leadership skills. The last installment, Part 52: Reflection (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Joy
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 51: Joy (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Service
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 50: Service (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Grace & Truth
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 49: Grace & Truth (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Awareness
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 48: Awareness (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Respect
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 47: Respect (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Gratitude
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 46: Gratitude (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Honesty
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 45: Honesty (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Courage
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 44: Courage (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Empowerment
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 43: Empowerment (Go to the Resources tab and click Download for the the PDF supporting the video)
Coaching Awareness; a 4-Part chat from 2012
This series proceeds the Coaching Steps podcast. Consider this a moment or two to contemplate coaching and what is behind it.
Coaching Steps; a 5-Part chat from 2012
Coaching can be defined in so many different ways. Is it a sit down or on the fly? Is it challenging, enabling, encouraging, sharing or modeling? Is it training? This is a five part series tales a simple look to see at the what, why, how and to what extent.
Sales & Service; a 4-Part Chat from 2012
Don’t over-complicate the sales and service reality in the retail environment. Keep it simple.
Prioritization
This podcast explores how an idea moves from realization to doing-ness. This is a first of a series of ad lib discussions.
Non-Compliance Podcast
This podcast is meant to add consideration to the blog posts. It highlights two specific ways to look at non-compliance.
Intro to Communication in Retail
This podcast introduces the upcoming blog series on communication in retail. It will look first at what precedes communication. The subsequent postings will cover aspects and tactics within the act of communication, especially with your team and the customer.
Managing Retail during the Holidays; Part Two
This represents our second glance into managing, leading and executing in the retail environment during a very busy time of year. This part looks at how you work with you team.
Managing Retail during the Holidays; Part One
Are you a new retail manager? Do you know what you do not know? The goal of this podcast series is to look at three aspects of managing retail during the crazy time of year. Each part will share insight from a different lens.
Motivation & Generations; Part Two
This moves from the generational environment to the individual choice machine. You decide your own motivation and as manager the best you can do is influence another motivation.
Motivation & Generations; Part One
This podcast is part one of a series meant to look at motivation. Generations matter in the workplace and this is the starting point to better manage how people make decisions.