Sometimes we just want to be noticed. I get it. I was a manager and I thought I had the best approach and answer (to most if not everything I faced) and I may have even smelled better than most. Sorry. That was odd. My point being, we want validation. Some more than others. Some […]
Product Knowledge can kill a Sale
“Please, stop talking!” If you have been a manager of any length of time, you know this moment. You are watching the sales rep essentially talk themselves out of a sale because they are still trying to sell the product knowledge. “Here is the ump-teenth thing this widget has or does and I have twenty […]
Coaching Personalities // Part Seven // Lindsay and Tricia
How quickly do you like things to go? In the morning, I move at rapid pace and by the afternoon…meh, not so much. Therefore, I have different personal speed expectations. What about you? What about the speed of business…your business? Or change? I believe, with mild exception, we all really like our people. We like […]
Lost and Found
This past weekend has been pretty special. It is a different kind of special. Have you ever had a chance to celebrate? I am having that kind of Monday. If you have followed my blog, first off, thank you for your interest. I appreciate it. Second, if you have been plugged in recently, you know […]
Gifts
What a morning. Good times. I shared with others about an interesting topic. What are your gifts? What do you bring to the table? What are you good at? This can be tough. I believe this is the ultimate question. A classic question to establish meaning or worth or validation. It is also tough because […]
A Latin Lesson
My dad had to take Latin in high school. This was a requirement at that time. Dead language, go figure. So while I didn’t take Latin, I know a little. For instance, i.e. Yep, it is Latin for id est, or that is. We see it often in documents or emails. It usually follows a […]
Willingness to Recommend // Part One
So I am starting another series. Yes, I will have this one with another one on coaching and oh yeah I have another management idea I had this morning at 5:00 a.m. Yikes. For this one, I am partnering with a great group of people. There is an AT&T dealership I have been pretty blessed […]
Coaching Personalities // Part Six // Michele and Tim
Today is a smile day. A coaching day you like. Everyone is doing OK. You have, well, no issues. Life is good and so is your team. As a manager and leader, I have been blessed with good. I mean good, no really, great people as part of my team. I really have and I […]
Coaching Personalities // Part Five // Brittany and Meghan
Has it ever taken you a little time to get used to things? When I started to run in track during grade school, I had to embrace miles of running. I really didn’t like the practice part. Too many miles. I loved running sprints. That’s what I did well. In practice, I had to run […]
Coaching Personalities // Part Four // Brar and Ali
Can your coaching save, or perhaps more appropriately, fix people? It depends. I believe all managers (well, maybe not all) want to ensure their people are successful. They try, no matter how well they can actually do it, to help their team. Right or wrong, the intention is there. But what about the receiver of […]
Management & Leadership Series: Reflection
52-week series focusing on the character traits that amplify and enhance management and leadership skills. The last installment, Part 52: Reflection (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Joy
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 51: Joy (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Service
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 50: Service (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Grace & Truth
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 49: Grace & Truth (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Awareness
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 48: Awareness (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Respect
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 47: Respect (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Gratitude
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 46: Gratitude (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Honesty
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 45: Honesty (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Courage
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 44: Courage (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Empowerment
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 43: Empowerment (Go to the Resources tab and click Download for the the PDF supporting the video)
Coaching Awareness; a 4-Part chat from 2012
This series proceeds the Coaching Steps podcast. Consider this a moment or two to contemplate coaching and what is behind it.
Coaching Steps; a 5-Part chat from 2012
Coaching can be defined in so many different ways. Is it a sit down or on the fly? Is it challenging, enabling, encouraging, sharing or modeling? Is it training? This is a five part series tales a simple look to see at the what, why, how and to what extent.
Sales & Service; a 4-Part Chat from 2012
Don’t over-complicate the sales and service reality in the retail environment. Keep it simple.
Prioritization
This podcast explores how an idea moves from realization to doing-ness. This is a first of a series of ad lib discussions.
Non-Compliance Podcast
This podcast is meant to add consideration to the blog posts. It highlights two specific ways to look at non-compliance.
Intro to Communication in Retail
This podcast introduces the upcoming blog series on communication in retail. It will look first at what precedes communication. The subsequent postings will cover aspects and tactics within the act of communication, especially with your team and the customer.
Managing Retail during the Holidays; Part Two
This represents our second glance into managing, leading and executing in the retail environment during a very busy time of year. This part looks at how you work with you team.
Managing Retail during the Holidays; Part One
Are you a new retail manager? Do you know what you do not know? The goal of this podcast series is to look at three aspects of managing retail during the crazy time of year. Each part will share insight from a different lens.
Motivation & Generations; Part Two
This moves from the generational environment to the individual choice machine. You decide your own motivation and as manager the best you can do is influence another motivation.
Motivation & Generations; Part One
This podcast is part one of a series meant to look at motivation. Generations matter in the workplace and this is the starting point to better manage how people make decisions.