This series proceeds the Coaching Steps podcast. Consider this a moment or two to contemplate coaching and what is behind it.
Coaching Steps; a 5-Part chat from 2012
Coaching can be defined in so many different ways. Is it a sit down or on the fly? Is it challenging, enabling, encouraging, sharing or modeling? Is it training? This is a five part series tales a simple look to see at the what, why, how and to what extent.
Sales & Service; a 4-Part Chat from 2012
Don’t over-complicate the sales and service reality in the retail environment. Keep it simple.
iQmetrix Summit 2013; Culture Chat
A moment with Chris Both about Culture at iQmetrix Summit in Scottsdale, AZ .
iQmetrix Summit 2013 Speech; When Process Meets People
Kurt Reinhart and iQmetrix’s own Stacy Hamer will break down common employee actions and mindsets and combine them with RQ. This session will combine Kurt’s retail industry best practices and Stacy’s RQ expertise to give you meaningful action items for you to take back to your staff. This is an opportunity to truly connect desired […]
iQmetrix Summit, 2012 Speech; Value vs. Price
We sell stuff. We sell widgets. We sell whatever; that is the irrelevant part. Ultimately we sell what someone derives from the widget. I believe this is lost on salespeople I have recently encountered. Some (again some) say “Hi” and then go into the flow of “Why are you here today?” First things first, I […]
Servant Leadership
I recently shared thoughts regarding followership. A reality in following anyone is the leader’s ability to be compelling ‘enough’ to follow. I believe one of the ‘enoughs’ is something called Servant Leadership. Rather than pontificate about this topic, I will share three sources. You make the connection. “The greatest leader forgets himself and attends to the […]
Managerial Decision Making: Motivation
In our shared journey into decision making, we have considered being in the middle of a decision and how memory plays an intrinsic part in our choices. The first gave us context. The second gave us a source. Now we look at a different perspective and in doing so ask a complex question…what influences decision […]
Managerial Decision Making: Memory
I have always shared when I became a manager, I did not know what I did not know. I was given the opportunity to manage and lead a very capable group of people. I knew the job. I then needed to know how to get the job done through others. Fast forward to the present. […]
Management This or That
I recently facilitated a manager leadership workshop in Toronto. I love this environment. I also love to provoke learning. I have a trademark or two in sessions. One is to pose “what if” questions. An example would be “What if you have a sales rep who is late twice in two weeks without an excuse. […]