52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 1: Belief (Go to the Resources tab and click Download for the the PDF supporting the video)
Management & Leadership Series: Character
52-week series focusing on the character traits that amplify and enhance management and leadership skills. Part 1: Enthusiasm (Go to the Resources tab and click Download for the the PDF supporting the video)
e3 Coaching Workshop Overview
A quick overview of the new coaching workshop from Create. Ever been told do something and not told why or how? This workshop wraps it’s arms around that issue. It ENGAGES, it EQUIPS, it EMPOWERS managers. It guides managers to proficiency in coaching others.
Coaching; I Don’t Know
As manager, ever been in a situation and didn’t know what to do? How about after being asked a question? Managers get all kinds of questions. Good questions, lack of training questions, unnecessary questions and “I don’t know the answer to that, I’ll get back to you” questions. We all face questions and situations where we just don’t know. […]
Coaching; What You Don’t Say Matters
I just got back from a Manager’s Fall Summit and the topic was coaching. The company’s objective was to solidify their coaching culture. To clarify the process, establish best practices, define support and target a call to action. The collective vibe was quite impressive. They bought in and you could see it. Now a week has passed and I […]
Can the Sales Process Save our Communication Woes?
Has technology affected communication? When asked, I provoked the managers present that it has produced a certain loss of effectiveness. I was immediately challenged with “What? How can you suggest that? We can communicate whenever, wherever, all over the globe with a push of a button. Communication now is incredibly effective.” Yes. You’re right. Speed…coverage…devices…pokemon go…amazing. When a couple goes out […]
Sales & Service; Part Two – The Process
Sales and Service Series; Part Two – The Process. Discussion about the Science AND Art of selling.
Tapping into an Ongoing Source
In my most recent post, Carrying Forth the Candor from Training, the intention was to highlight the specific feeling experienced in training and how one might continue that same mindset after training. What of the skill set? The actual lessons learned. How does one continue practicing what was learned? This in a word is adoption. […]
Managerial Therapy Part One; MANAGEMENT DEVELOPMENT SERIES
This represents part one in a series that engages an introspective look into being a manager.
Finding Your Management & Leadership Voice
“Why did you choose to say it that way?” the trainer commented to the manager in session. “I don’t know. I guess I don’t want to come across as harsh. I know I should be more direct. You know, more assertive. I’m just not sure how to do that.” Newly promoted managers can be challenged […]