Recently, while sitting with a friend, our conversation turned to gardening. All manner of plants. Flowers, bushes, trees and veges. We shared what has been planted and doing well. And not so well. At one point, I mentioned the garden looks better this year in certain areas. The reason, I contended, was one must be […]
Culture Experience From a Team Member’s Point of View; Part 2
Another chat about Culture…Part Two is about setting the expectation.
Culture Experience from a Team Member’s Point of View; Video Part 1
A quick chat about culture…part one in a series about the customer experience and how to execute it.
The Culture Experience From a Team Member’s Point of View; Part Two
In the previous post, we asked the question, how do we get Skippy, Todd and Mary to “do” the campaign every day with every customer? The campaign was hypothetically increasing the closing ratio 10 percent. To be fair, it can be anything, any goal or endeavor of a company. The contention was made to start […]
The Culture Experience from the Team Member’s Point of View; Part One
Recently, I have been engaged with a client on a campaign. A campaign to affect specific business metrics. As we become fully involved in the process, two things have come into view. One, culture. Is the culture in the right place to support this goal? I know the definition of company culture can be broad […]