Ever had something seemingly important to say to a group and wondered if they were paying attention? All those faces in a sea of possibility. An audience consisting of such a diversity of different personalities, communication preferences, and learning styles. What are they really like? Well, what about these audience types? (By the way, these […]
Coaching Awareness; a 4-Part chat from 2012
This series proceeds the Coaching Steps podcast. Consider this a moment or two to contemplate coaching and what is behind it.
Coaching Steps; a 5-Part chat from 2012
Coaching can be defined in so many different ways. Is it a sit down or on the fly? Is it challenging, enabling, encouraging, sharing or modeling? Is it training? This is a five part series tales a simple look to see at the what, why, how and to what extent.
Sales & Service; a 4-Part Chat from 2012
Don’t over-complicate the sales and service reality in the retail environment. Keep it simple.
iQmetrix Summit 2013; Culture Chat
A moment with Chris Both about Culture at iQmetrix Summit in Scottsdale, AZ .
iQmetrix Summit 2013 Speech; When Process Meets People
Kurt Reinhart and iQmetrix’s own Stacy Hamer will break down common employee actions and mindsets and combine them with RQ. This session will combine Kurt’s retail industry best practices and Stacy’s RQ expertise to give you meaningful action items for you to take back to your staff. This is an opportunity to truly connect desired […]
iQmetrix Summit, 2012 Speech; Value vs. Price
We sell stuff. We sell widgets. We sell whatever; that is the irrelevant part. Ultimately we sell what someone derives from the widget. I believe this is lost on salespeople I have recently encountered. Some (again some) say “Hi” and then go into the flow of “Why are you here today?” First things first, I […]