In our shared journey into decision making, we have considered being in the middle of a decision and how memory plays an intrinsic part in our choices.  The first gave us context.  The second gave us a source.  Now we look at a different perspective and in doing so ask a complex question…what influences decision […]

I have always shared when I became a manager, I did not know what I did not know.  I was given the opportunity to manage and lead a very capable group of people.  I knew the job.  I then needed to know how to get the job done through others.  Fast forward to the present.  […]

I recently facilitated a manager leadership workshop in Toronto. I love this environment. I also love to provoke learning. I have a trademark or two in sessions. One is to pose “what if” questions. An example would be “What if you have a sales rep who is late twice in two weeks without an excuse. […]

Perspective Three: The Outcome So what happened? Coaching has an outcome.  This aftermath allows for a range of action.  Not only does what happens after the coaching and feedback matter, it is what happens as a result of that assessment that is at the heart of the entire coaching cycle. To create a context for […]