OK, hang on…this could be quirky. I was watching the movie Brave. Scottish, animated and about arrows. That is really not all the movie says. Although my daughters now each have a love for archery. I did to and still kinda…OK, the topic. The voice of King Fergus is Billy Connolly. He is a Scottish […]
Management Musing: I want to say this!
Once, I was out with my mother. We were shopping for “whatever”. I was a teenager. That should be enough said to consider how this unfolded. My mother said she couldn’t find the “whatever”. Breathe. I said, “Umm Mom, here’s an idea. Do you know they hire people to work in the store? Why not […]
sales & service: the 10% factor
I had a manager once who said something which surprised me. Not the idea. Just that it came from him. He wasn’t that witty. Well, perhaps that is a bit harsh. Sorry. He said that (paraphrasing mind you), “where we must excel is involved in the 10% we do.” Now stop for a second and […]