OK, so I have taken some time to reflect.  It has been three months working with store managers across Canada.  And I am contemplating what one says to finish the series.  If you have been following, my last a.m. post was in the p.m. and this will land in early p.m.  Nevertheless, I have all […]

OK, so training is done.  The days of working with one another on growing and developing your team and discussing how to drive your business as store managers has ended…officially as an event. What now?  The answer, the one we all want to say out loud is, “Well, now we implement all these ideas.”  You […]

I start tomorrow and what happens when I work for you?   Something happens right?  In fact, what did you say to me before I even started?  Did you set the stage?  Was I sure what happens in the first 30, 60 and 90-days?  These are all questions you must answer for two explicit reasons.  One, […]

I have been away for a while on holiday with the family, so I am late in getting this out there.  We are coming to a close with the first round of sessions with my client.  So we are looking at new aspect, a new post. When does learning occur?  When does it matter?  These […]

OK, so you are on the phone with Company X and have to ask about some type of thing regarding one of their widgets.  What happens when you need to know something AND you are feeling rather surly and inconvenienced and they have a script?  Now when you read this, it may immediately sound like […]