Welcome to first blog post for the series Communication in Retail. At the end of last year, I mentioned I would be starting a new series. The introduction to this series was in fact a podcast. Now we officially start. Let me share a hypothetical conversation with my wife. She says “You’re writing a blog […]
Intro to Communication in Retail
This podcast introduces the upcoming blog series on communication in retail. It will look first at what precedes communication. The subsequent postings will cover aspects and tactics within the act of communication, especially with your team and the customer.
Friendly versus Efficient – Part Two
OK, so I woke up thinking, “No that wasn’t quite accurate.” While I still contend the bigger you get the less friendly matters due to the speed of business. Where I think I missed the mark was what if you are not a huge chain. And I also missed the opportunity to celebrate when both […]
Friendly versus Efficient
This struck me as a topic a couple of weeks ago. I thought, “This should be an interesting challenge for me.” It was planted as a seed when I began writing the Coffee Talk with a Barista series. I have always compared the Moxie Girls to every other coffee place and pretty much most retail […]