OK, so I am in the learning and development business.  When I hear a good story, I just have to share it. My brother in law has his own business.  Let’s just say it is in finance.  Sometimes it sounds like it is over my head (it usually is).  I must stress my brother in […]

The last two parts looked at the business and the team; now it is squarely about you.  This week looks at how you factor.  This week explores your busy mindset.

This week’s indulgence in coffee talk with a barista is about preparation.  Or maybe it is about having a mindset to give customer service in any given day.  This week we hear from Katie.  She has been a barista at Moxie for about 4 years.  She shares her thoughts and ideas as I throw questions […]

So it is another time in the trenches with another barista.  We started this about a month back to share what a barista says about some questions about customer service.  It has been a bit of eye-opener to get the feedback from someone behind the counter.    This week, it is Chelsea.  She is three months […]